Refund / Return / Cancellation Policy

 

ALL SALES ARE FINAL

Due to sanitation and custom purposes, there is absolutely NO Returns/Refunds on any orders. All orders are final sale. Wigs , Extensions and Customization Services are considered personal-use items and are not eligible for return under any circumstances once delivered. 

On a rare occasion that you received an incorrect order, you have up to 7 days after delivery date to send it back using the return address provided on the package. We will gladly replace the order as long as the hair has not been used or tampered with (unraveled, colored, bleached, cut, etc.).

All claims must be submitted within 48 hours of delivery date and must include clear photos and video documentation. Items must remain unworn, unaltered and in original condition in order to be accepted.

J'amore Hair reserves the right to determine eligibility for any resolution based on inspection and verification.

 

Order Cancellations 

Orders can be canceled on the same day they are placed before 11:59pm EST. Once orders begin processing , it can no longer be canceled and payments will be final and non-refundable. 

By placing an order with J'amore Hair , you acknowledge and agree to these terms and conditions at the time of purchase.