FAQ

 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

  • For PRE-ORDER items , Please allow up to 14" business days for your order to be processed & shipped. This does not include weekends or holidays. Orders will not process/shipped during weekends or holidays. After order has been processed, shipping takes between 1-3 business days. Estimated arrival time will be 10-14 days after ID verification is completed. 14-25 days if an item needs to be made, delayed or high volume orders.

  • For READY TO SHIP ITEMS ,  Please allow up to 24-48 hours for your order to be processed and shipped. This does not include weekends or holidays. Orders will not be processed/shipped during weekends or holidays. After order has been processed, shipping takes between 1-3 business days. Estimated arrival time will be 2-5 business days after ID verification is completed.


CAN I PICK UP MY ORDER EVEN IF I PICKED STANDARD SHIPPING?

  •  No you can not pick up your order if you picked shipping. For security purposes all orders that selected shipping will be shipped no exceptions.


CAN I DO EXPEDITED SHIPPING

  • We do not offer expedited shipping. Our shipping is 1-3 business days after your order has been processed.


Do you ship outside of the US (Worldwide)?

  •  YES ! Orders outside of the US shipping will arrive in 2-5 business days after order has been processed (Not including weekends or holidays). Shipping carrier will be FEDEX, UPS or DHL (Shipping cost will vary depend on location).

 

Why do I need to complete an ID Verification Form?

  • An ID verification form is required to protect both our customers and our company from any fraudulent transactions. If a credit or debit card is used by anyone other than the authorized card holder , the order will be canceled and the payment will be refunded to the original form of payment.

 

Is it required to complete the ID verification form ? 

  • It is required for all orders over $200 + to complete the ID verification form. You have the right to decline this verification process. However, please note that if you choose to do so, your order will be canceled and refunded.